Shipping
Prime Parts Store ships from Monday to Saturday with the exception of public holidays. We ship complete orders only, i.e. the dispatch usually takes place as soon as all ordered items are ready for dispatch. Please contact the Prime Parts Store service team if you wish a partial delivery. Should you choose “Bank Transfer” as method of payment, the delivery time is extended, since the shipping process will not start before the actual receipt of payment.
Promise to ship – guaranteed day of shipment
Order on business days before 3 p.m. and we’ll ship in 7 to 10 days. We promise!
Thanks to our automated storage system all parts will be shipped in 7 to 10 days before 3 p.m. (CET) on business days (Monday to Friday). As a rule, delivery takes place on the following business day.
If the parts are ordered on business days after 3 p.m. (CET), Saturdays, Sundays or public holidays, please note the information shown at the time of shipping. Also in these cases we provide for an accelerated shipping. Orders with a shipping promise will generally be processed preferentially.
Shipping option DHL Express – guaranteed delivery date
For all items marked with this symbol, which are ordered on business days from Monday to Friday by 3 p.m. (CET), we offer the DHL Express shipping option for selected delivery countries. The DHL Express option is subject to an additional surcharge. It can be selected during the ordering process, provided that all items in the shopping cart offer the Express option. In addition, the DHL Express option must be available for the selected delivery address.
The remaining time for the placement of the order will be displayed precisely in hours and minutes. An order within the EU usually arrives the following business day. Depending on the postal code of the delivery address, longer parcel delivery times may occur. As soon as the postal code is indicated, the exact parcel delivery time for this delivery address is calculated. When registering via the account, we use the postal code of the standard delivery address to calculate the DHL Express parcel delivery time.
The DHL Express option is currently not available for shipping within Germany.
Carriers
Your orders will be shipped by DHL, DPD, Hermes or GLS, depending on the destination country, the size and weight of the package. For shipments within Germany to private households Prime Parts Store favours Deutsche Post / DHL or Hermes. Bulky goods deliveries, such as fully assembled bicycles, are shipped with selected forwarding agents.
For return shipments Prime Parts cooperates with German Post DHL and Hermes. Large bulky goods like bicycles will be picked up by a forwarding company.
Packing Stations
Upon request we will be happy to send your order to one of the numerous packing stations operated by German Post DHL. Should you not yet be registered as a packing station customer, you need to register once online at www.dhl.com Always specify the DHL Post Number for shipments to a packing station.
Transport Damage
If you receive a damaged shipment please tell us right away. Anyway, please get in touch with the Prime Parts Store customer service team by e-mail or phone as soon as possible. We will be happy to solve the issue.
Change Requests, Merging of Orders
The Prime Parts Store team will do its best to fulfil your change requests. Usually such changes are possible until the actual start of the shipping process. If you place several orders at Prime Parts Store within a short period of time, those orders will be merged on your request only. We process each order separately.
Crafted for Excellence, Engineered for Performance